About QTAC
Welcome, read more about our Values, Our Approach and our Leadership Team.
About Us
QTAC
About
QTAC has established a standard of operational excellence for providing equitable and accurate assessments for tertiary admission, which since 1975, has earned us a reputation for delivering exceptional service to our applicants and institutional stakeholders. Like the partners, institutions and community groups we work with, we believe that success comes from empowering individuals to make informed decisions that lead to lifelong learning and personal growth.
Our commitment to meeting the changing needs of our customers drives us to stay ahead of the evolving tertiary education landscape by exploring innovative solutions.
As a forward-thinking organisation, QTAC always seeks and engages in additional commercial opportunities Australia-wide, to ensure that individuals can make transformative decisions that shape their future. Over the last few years these opportunities have included the facilitation of the Rural and Regional Scholarship Program and the delivery of the highly successful Defence Industry Internship Program.
QTAC takes pride in delivering timely and transformative services to our customers, bridging the gap between their potential and the diverse opportunities available.
Our Values
QTAC’s values honour our staff, our customers, and our community. We are driven by passion, putting our heart into everything we do to achieve excellence in tertiary admissions. We prioritise our people, fostering an inclusive and supportive work environment where every team member is valued and empowered to contribute their best. Our adaptability allows us to meet the evolving needs of our stakeholders, ensuring we stay at the forefront of innovation in education. Integrity is at the core of our operations, as we are dedicated to providing transparent, efficient, and fair admissions services. We strive to build strong relationships based on trust and respect with applicants, educational institutions, and all our stakeholders. At QTAC, our values guide our actions and decisions, ensuring we remain a trusted and respected leader in tertiary admissions.
Our values
Passion
Passion is at the heart of everything we do. We are passionate about our work, our customers, our institutions and our commitment to excellence. We lead with enthusiasm and purpose, driven to make a difference. We enjoy what we do and take pride in the quality of our work.
Our values
People
People are our most important asset, we put people at the centre of everything we do. We value diversity, equity, and inclusion and believe in creating an inclusive and supportive work environment that fosters collaboration and innovation.
Our values
Adaptability
Adaptability is key to our ongoing success. We understand that the education landscape is constantly evolving, and we must be agile and adaptable to thrive in this environment. We embrace change, challenge the status quo, and seek to quickly innovative ways to improve our products and services. We are ready and equipped to help people and organisations thrive in an ever-changing environment. We embrace change by staying agile.
Our values
Integrity
Integrity is the foundation of our business. We believe in doing the right thing, even when it’s hard, and in being transparent and honest in all our interactions. We hold ourselves accountable to the highest ethical standards and strive to build trust and credibility with our customers, partners, and employees.
our leadership team
QTAC's executive leadership team
QTAC’s leadership team are committed to driving innovation, creating an inclusive and dynamic workplace culture, and delivering outstanding results for our partners.
QTAC is a not-for-profit company focused on connecting people with opportunities. We are driven by our charitable purpose of enabling greater participation in education by minimising the barriers to applying for tertiary study.
Thanks to the experience and vision of our team, we’ve been introducing innovative programs, technology and solutions and expanding the breadth of our services. This diversification is helping drive more revenue towards our purpose of making opportunities more accessible.
With a governing Board comprising representatives from 7 Queensland Universities, the Board is responsible for determining QTAC’s strategies for operations, future development and oversees risks and regulatory activities which are actioned through the business by our exceptional leadership team.
Interim Chief Executive Officer
Chris Veraa
Chris, QTAC’s Interim Chief Executive Officer, appointed in 2024, brings extensive leadership experience from tertiary education and the media industry, supported by qualifications such as an Executive MBA and a Bachelor of Communication, showcasing his expertise and dedication to guiding QTAC towards innovation and impact. Chief Operating Officer and Company Secretary
Lisa Silver
Lisa is currently on leave and will return to QTAC in November 2024. QTAC’s acting Cheif Operating Officer is Robyn Nelson.
Lisa joined QTAC’s executive in 2021, bringing over 12 years’ experience in senior leadership roles across a diverse range of industries and organisations in private, public and not-for-profit sectors.
Lisa Silver, the Chief Operating Officer and Company Secretary, commenced at Queensland Tertiary Admissions Centre, September 2021.
Prior to QTAC, Lisa held the position of General Manager of Operations at a legal firm in the heart of Brisbane, Queensland, specialising in commercial litigation, insolvency, and debt recovery.
In her extensive experience in key positions prior to her time at QTAC, Lisa held portfolios in finance, resourcing and business operations within health, accounting and banking industries of national and global scale. Bringing over 12 years’ experience in senior leadership roles across a diverse range of industries and organisations in private, public and not-for-profit sectors, Lisa’s appointment at QTAC boasts a strong match for commercial capability, operational robustness, and financial resilience expertise in practice.
Here at QTAC, Lisa’s portfolios include the Defence industry internship programs (Diip), account management, corporate affairs, human resource and executive initiatives as well as general operations.
UQ – Bachelor of Business Management, Human Resources /Bachelor of Commerce, Accounting – 2005 – 2010
CPA Australia – 2012 -2014
Robyn Nelson
Acting Chief Operating Officer Robyn Nelson joined QTAC in 2023 as an accomplished professional with extensive experience in finance, human resources, and facilities management. While Lisa Silver is on parental leave, Robyn steps in and leads with operational excellence to fulfill the role of QTAC’s Acting Chief Operational Officer within the QTAC Corporate Services Team.
Chief Experience Officer
Christopher Jack
Chris is a highly skilled and insightful leader with a demonstrated talent for understanding how all aspects of an organisation fit together to influence the customer experience.
Christopher Jack, Chief Experience Officer, commenced at QTAC in 2013. Previously a contact centre manager for the Queensland Government, Chris was responsible for staffing, training, recognition and program development for over 300 staff. Chris has extensive experience in steering operational change that equates tactful outcomes to directly impact revenue-driving operations. Chris brings to QTAC management techniques that influence and drive customer experience outcomes through leadership motivation, coaching and day-to-day service operations, national cohesion, and leadership to deliver quality customer service experience for all of QTAC.
With prior experience in leadership roles at large organisations including RACQ in Brisbane, Queensland, Chris has a demonstrated talent for understanding how all aspects of an organisation fit together to influence a positive customer experience.
Graduating from Federation University in 2018 with a Bachelor of Applied Management, Chris is continuing his passion for life-long learning and is currently completing his Masters of Professional Accounting with Torrens University.
Underpinning his passion for people, Chris leads four Customer Experience management teams to operate effectively and efficiently through QTAC’s values with a focus on Excellence in Service, Innovation in Engagement (through purpose, people and platforms), Greater Connectivity and Customer Relevance in strategy.
Chief Information Officer
Paul Reidy
With more than 20 years of experience in the IT industry, Paul has assessed, developed and implemented a variety of IT systems and programs across the government, education, logistics, entertainment, insurance and consulting industries.
Since joining QTAC in 2019, Paul strives to find technology solutions to achieve the strategic goals of an organisation through application design and development.
The Information Technology team at QTAC provides infrastructure, system support, product development and project delivery services.